The products are shipped to your place by courier and delivered safely to the address you specify, from two to ten working days from the day of the order.

The shipment and delivery of the products of your order is done daily, except Saturdays, Sundays and holidays, by the cooperating courier company.

When the weight or volume of the products of the order requires it, the services of a shipping company will be used.

The courier companies we work with are Acs Courier, Geniki Taxydromiki, Easy Mail Courier and The Greek Post Office.

The  www. telestarshop .gr does not recognize the existence of any responsibility in case of delay in delivery, due to extreme weather events, strikes and force majeure, so the above delivery deadline will be extended as long as the reason for the delay lasts.

The shipping charge is calculated and suggested in the order form. The products are always accompanied by the corresponding documents. The customer has the ability to select the type of document he wishes (retail receipt or invoice), by filling in the corresponding field of the website.

In case of payment online or by bank deposit, the product will be delivered to the courier for shipment, the next working day of payment.

In case of cash on delivery, the product will be delivered for shipment to the courier, the next working day of the order.

In addition, there is the option to receive your order from the Company Telestar Direct Marketing SA, directly from our store:

  • Eleftheriou Venizelou 74, 54631, Thessaloniki.

For your convenience, call the store’s phones: 2310567776 &2310516292 to wait for you!

For all orders, packing and cash on delivery costs are free of charge, for the whole of Greece.

The shipping costs of the orders made through the online store depend on the total weight and volume of your order.

All shipping costs are calculated in the total of the shopping cart in the final payment amount.

Parcels can be sent to foreign countries exclusively through the Greek post office. Shipping costs are calculated based on the weight and volume of the package.

If you wish to cancel the order during the online ordering process, you can press “cancel” and the ordering process is automatically interrupted.

In case of a transaction in the middle of a bank holiday or a non-working day (weekend) the consumer can cancel his order within 2 hours from the start of the next working day.