Welcome to www.telestarshop.gr
The protection of your data and its security is important to us. We are committed to protecting your personal data. The company TELESTAR NYPEKT MARKETING SOCIETE ANONYME FOR THE PROMOTION OF SALES OF GOODS, which operates in Greece regarding the sale of products, is based at 74 Venizelou Street in Thessaloniki. You can contact us by post at the above address, by email at the e-mail address [email protected] or by phone at the number +302310290600. In this Privacy Policy you will find all the relevant information that applies to the use of the personal data of our users and customers, how we use it and how this information can benefit you. There is transparency about what we do with your personal data so that you understand the consequences of the reason we use it and the rights you have in relation to your data. We have all the information contained in this Privacy Policy available to you so that you can control when you deem it necessary and additional information about any processing of your data during your cooperation with us. In order to be transparent how we collect, use, store, transfer and protect the personal data (PII) we receive, our company encourages visitors to its website and any interested party to read this Privacy and Data Protection Statement (“Online Privacy Statement” or “Privacy Statement”).
The Company applies this Privacy Policy in accordance with the Personal Data Protection Act and informs that it uses only the personal data provided voluntarily by the visitors of our website, as customers or potential customers or when we communicate differently with you, in order to be able to provide information, information about the type of personal data that our company collects, information about why we use your data, how it is processed (collection, storage, use, transmission), the means of their protection and the rights that users have against this processing, which in any case is carried out in a reliable and transparent manner. When collecting this information, we act as data controllers in compliance with the applicable legal framework and in order to ensure the safest and most secure way of protecting your personal data.
When we refer to personal data we mean any information concerning a specific natural person or person whose identity can be ascertained, i.e. any information relating to an identified or identifiable natural person (“data subject”). Identifiable is that natural person whose identity can be identified, directly or indirectly, in particular by reference to an identifier such as information that identifies or can identify you, such as your image, name, postal address, e-mail address, contact telephone number, tax identification number, location data, online identifier or to one or more factors that they are specific to the physical, physiological, genetic, psychological, economic, cultural or social identity of the natural person concerned.
When we refer to the processing of your personal data we mean any act or series of operations that is carried out with or without the use of automated means, on personal data or in sets of personal data, i.e. processing is the collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, search for information, use, disclosure by transmission; dissemination or any other form of disposal, association or combination, restriction, erasure or destruction.
«Controller» means a natural or legal person, public authority, service or other body that, alone or jointly with others, determines the purposes and the way of processing personal data, in this case the Company.
«Processor» means a natural or legal person, public authority, service or other body that processes personal data on behalf of the controller, in this case on behalf of the Company.
«Consent» of the data subject means any indication of a freely given, specific, explicit and fully informed intention by which the data subject indicates that he or she agrees, by a statement or by a clear affirmative action, that personal data concerning him or her should be processed;
«Personal data breach» means a breach of security resulting in the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed; επεξεργασία.
«Sensitive personal data or special categories of data» means data such as: religious, ideological, political opinions or acts, information on health, gender or biometric data, race and ethnic origin, minutes or sanctions of an administrative or criminal nature.
«Profiling» means any form of automated processing of personal data by which personal data are used for the purpose of assessing specific personal characteristics associated with a person.
«Special categories of personal data/Sensitive personal data»: personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, as well as the processing of genetic data, biometric data for the purpose of uniquely identifying a person, data concerning health or data concerning the sex life of a natural person or sexual orientation Orientation.
«Data file » means any structured set of personal data which are accessible in such a way as to enable the data subject to be identified.
We take all necessary measures and adhere to all universally accepted and based on international standards security policies in order to protect the personal data of customers that we process in such a way as to ensure that the processing of personal data is always carried out in accordance with the obligations set by the legal framework governing both the company itself, as well as third parties who may process personal data on behalf of the company. The legal framework that follows and binds our Company, which operates on the basis of the applicable National and Eu legislation: the relevant provisions of the National Law on the Protection of Personal Data and on safeguarding the Confidentiality of Communications (we mention Law 2472/1997 on the protection of personal data, Law 3471/2006 on the protection of privacy in the electronic communications sector, as in force, the Regulations for ensuring the Confidentiality of Communications of the A.D.A.E. as published in the Government Gazette B’ 2715/17.11.2011 and in force, the Presidential Decree 47/2005 and the relevant provisions of Community Law (European General Data Protection Regulation / GDPR – 2016/679). Indicatively, the following laws are mentioned by which we are governed:
Law 4624/2019 (Measures implementing the General Regulation on the Protection of Personal Data of the European Parliament [2016/679])
Law 2472/1997 on the protection of individuals with regard to the processing of personal data.
Directive 95/46/EC of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data.
Directive 2002/58/EC of the European Parliament and of the Council concerning the processing of personal data and the protection of privacy in the electronic communications sector.
Law 3471/2006 on the protection of personal data and privacy in the electronic communications sector
Regulatory Acts of the competent administrative bodies have been issued and are being issued.
The legal entity that is also the owner of this website bears the name “TELESTAR DIR. MARKETING SOCIETE ANONYME FOR THE PROMOTION OF SALES OF GOODS”, trades products on the website of the www.telestarshop.gr. It is located at 74 Venizelou Street in Thessaloniki, GREECE and the e-mail address is: www. telestarshop.gr
Our full details are:
Full name of legal person: “TELESTAR MARKETER SOCIETE ANONYME FOR THE PROMOTION OF SALES OF GOODS” E-mail address: www.telestarshop.gr Postal address: Venizelou no.74 in Thessaloniki.
5. Legal basis for the processing of personal data The website www.telestarshop.gr processes your personal data transparently, in accordance with the principles of legality, proportionality, confidentiality and integrity, limitation of purpose and accuracy, the specific retention time of the data and the minimization of data if such processing is necessary: for the conclusion of a contract between us or for the compliance of the website www.telestarshop.gr with its legal obligation or for the pursuit of its legal interests or for the performance of a task carried out in the public interest, or if it is based on your prior express consent, provided that the processing is not based on any of the above-mentioned legal bases for processing. In conclusion, we will only use your personal data when the law allows it.
The legal basis for processing your personal data may be:
a) your consent, where our legal basis is consent, you have the right to withdraw your consent at any time. In case you choose to use access or connection through a social network, we are entitled to process your data based on the consent you give at the time of the approval of the transfer of your data from the social network as well as following our own actions of information and sending special offers for our services and products. or updates to promotional activities or offers, receipt of newsletters, etc. We process your data because it is necessary for the performance of the terms governing the use of the Platform. You reserve the right to withdraw your consent to the sending of promotional updates at any time by contacting us using your contact details.
b) the necessity of processing your data in the context of the performance of the purchase contract or the provision of services with you for the fulfillment of our legal obligations. Some data processing related to the purchase process is only triggered because you request or approve it, such as storing payment data (card) for future purchases or processing the data necessary to scan purchase receipts through the Payments Application section or to provide you with the features as Coming soon/Back soon. In these cases, the processing of your data is based on your consent.
c) the necessity of processing your data in the context of compliance with a legal or regulatory (our) obligation. For example, keeping records of our sales for tax compliance or facilitation with a payment process.
d) the necessity of processing your data in the context of customer service. When you contact us, especially for the management of incidents related to your order or to the product / service obtained through the Platform, the processing of your data is necessary for the execution of the purchase contract. When your query is related to the exercise of your rights of which we inform you below or to claims regarding our products or services, we are entitled to process your data is for our compliance with our legal obligations. We have a legitimate interest in responding to requests or queries raised by you through the various existing channels of communication. We understand that the processing of this data is also beneficial to you, insofar as it allows us to adequately assist you and answer the questions you raise.
e) the expansion and use of our Marketing Service. We are entitled to process your data for marketing purposes on the basis of the consent you give us e.g. when you agree to receive personalised information through various means, when you authorize us to send push notifications to your mobile device, or when you accept the legal terms and conditions in order to participate in a promotion or when you receive a newsletter. In order to show you personalised information, we consider that we have a legitimate interest in drawing up a profile of the information we have about you (such as your browsing, preferences or purchase history) and the personal data you have given us, such as age range or language, as we understand that the processing of this data is also beneficial to you because it allows you to improve your user experience and obtain access to information/products according to your preferences.
f) The Usability and Quality Analysis. We have a legitimate interest in analyzing the usability of the Platform and the degree of user satisfaction, as we understand that the processing of this data is also beneficial to you because its purpose is to improve the user experience and offer a higher quality service.
g) The necessity for the extraction of statistical data
h) Issuance of invoices and customer receipts
i) Execution of information on customer receipts in the company’s information systems.
When we consider legitimate interests, we make sure to think about and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are outweighed by the impact of such processing (unless we have your consent or are otherwise required or permitted by law).
We reserve the right to collect, process, store and transfer different types of personal data about you, which we have grouped together as follows:
Identity data includes including title, gender, first name, maiden name, last name, username and date of birth. If you interact with us through social media, this may include your social media username as well as information about your image
Contact data includes billing address, delivery address, email address, and phone numbers.
Financial data includes the bank account and payment card details.
Transaction data includes details about payments to and from you, information about your purchases, orders, returns, etc.
Technical data includes your Internet Protocol (IP) address, login details, browser type and version, time zone and location, browser add-on types and versions, operating system and platform, and other technology on the devices used to access this website.
Internet connection, location and browsing data (if for example you contact us from your mobile phone)
Profile Data & Commercial information includes your username and password, purchases or orders you made, your interests, preferences, comments and survey responses, as well as any data we have added ((for example, if you subscribe to our newsletter). Social media account ID, profile photo and other publicly available data or data made available linking to your social media inside.
Usage data includes information about how you use our website, products and services.
Marketing and communications data includes your preferences for receiving direct marketing from us and from our third parties and your communication preferences.
Tracking data includes information that we or others collect about you from cookies and similar tracking technologies, such as web signals, pixels, and mobile identifiers.
The www.telestarshop.gr ensures that the personal data it processes are:
They are subject to processing which is lawful and fair in relation to the data subject
Collected for specified explicit and legitimate purposes
They are appropriate, relevant and limited to what is necessary for the purposes for which they are processed
They are accurate and up-to-date
They are processed in a way that guarantees appropriate security of the personal data, including their protection against unauthorised or unlawful processing and accidental loss, destruction or damage, using appropriate technical or organisational measures.
They are kept only for the period necessary for the purposes of the processing of personal data.
Personal data are collected with the explicit consent of the subjects, which is given either by the latter before any processing or collection of their personal data takes place, or by the company itself when you visit our website, where we may collect data from you. The aforementioned consent clearly informs the data subjects, in accordance with the provisions of the applicable legislation on the Protection of Personal Data, that the personal data required for the fulfillment of the intended purpose are to be collected and processed and they are informed of all the recognized rights they may exercise. We collect and analyze the data whenever you use our services (whether the services are provided directly by us or by other companies acting on our behalf), when you visit a physical store of ours, when you use our websites or when you use our call centers, from the data of the device, connectivity and configuration; including the protocol (IP) address used to connect your computer or device to the internet, such as when registering for the execution of bill payment orders, the electronic updating of your data, the declaration of faults in the network, the submission of applications, etc.
We may collect or receive data in many different ways. Below we list the main ways in which we do this:
We collect Personal Data when you contact us through this website, or otherwise connect with us by post, phone or email, or through chat or social media, or post on social media pages, or subscribe to a newsletter or participate in a survey or other direct element of advertising/marketing, contest or promotional offer. When you ask questions or ask for information or contact us in general.
When you create an account on our website.
When you make purchases from our e-shop or from our stores.
When we provide you with our services i.e. for your billing and execution of your order.
We may receive certain data automatically when you interact with us among other means of this website. For example, this may be data about your preferences, browsing, or how you use this site.
We may also collect data when you click on one of our ads (including what you see on third-party websites or on social media).
The www.telestarshop.gr collects personal data and automatically stores information about you through the use of web technologies (e.g. cookies) and similar tracking technologies when receiving error reports or usage data from software applications on your OnLine devices or via WiFi communications at the company’s offices. If you’re using a mobile device, we may also collect data that identifies your device, settings, and location.
The www.telestarshop.gr respects your privacy and protects your personal data. The way we collect data above explained the different ways in which we can receive or receive data. Your personal data is not used for purposes other than those intended by our business and the subjects (e.g. requests of visitors to its websites), who expressly consent to the collection and processing of their data, unless we receive your permission, or unless this is required or permitted by law or by professional specifications. We request and reserve the right to process your personal data for more than one legal reason depending on the following purposes for which we use your data and only to the extent that we need it or intend to use it:
To register you as a new customer primarily through the conclusion of a contract and to manage your registration as a user of the Platform. If you decide to register as a user on our Platform, we must process your data to identify you as a user of the Platform and to give you access to the various functions, products, products and services that are available to you due to your status as a registered user. You can also make use of access or login through social networks such as Facebook, either register as a new user or connect the connection to your current account. In this case, your login credentials as well as the e-mail in case you approve it, will be entered from your social media account. By using this login option, the social network may send us some additional information regarding your public profile, for example, your name, gender, approximate age or profile picture, in accordance with the social network’s terms of use, which we advise you to read carefully. We will not retain this additional information unless you give us your approval. In addition, using this feature may mean that you will share with the social network certain information about your activity. In any case, we recommend that you check your privacy settings and social media privacy policies to know how these social networks process your data.
For the development, fulfillment and execution of the contract for the sale or provision of services you have entered into with us on the Platform. This purpose includes the processing of your data, primarily for the performance of the purchase contract, to communicate with you about the execution, promotion and dispatch of the products, updates or informational notices related to the functions, products or services for which a contract has been concluded, including the sending of quality surveys and in order to be able to determine the degree of customer satisfaction regarding the a service is provided to manage the payment of the products you purchase, regardless of the payment process used, to ensure that you can use other available features or services, to manage possible returns after you have made a purchase, and to handle requests for information about product availability, product reservations through the platform or subject to the availability of other options; to activate the necessary mechanisms in order to avoid possible fraud against you and against us during the purchase process. If we consider that the transaction may be fraudulent, this processing may result in us blocking the transaction.
To process and deliver your order, including:
(a) Management of payments and invoicing, fees and charges
(b) Collection and recovery of funds owed to us.
To manage the payment of the products you purchase, regardless of the payment process used. To manage the payment of the products you purchase, regardless of the payment process used. For example: when you purchase any of our products through the Website or the Application, you choose to enable the function of storing your card data for future purchases, we must process the data indicated for the activation and development of this feature. Consenting to activate this feature allows automated payment data to appear on subsequent purchases, so that you do not have to re-enter it in each new process, and this data will be considered valid and active for subsequent purchases. You may modify or cancel your cards at any time through the section corresponding to the payment information, or from the registered user account you have registered on our website, for billing purposes and to make available to you tickets and invoices of the purchases you have made through the Platform.
To manage our relationship with you, including: (a) Notices of changes to the terms and conditions or the privacy statement b) sending email notifications about your requests on our website. Necessary in order to comply with a legal obligation and for your legitimate interests and to update our records and examine how customers use our products / services.
To run and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and data retention).
In order to serve our legitimate business interests (ours and third parties).
To give you the opportunity to participate in a draw, a contest or to complete a questionnaire. Conduct promotions (for example, to organize contests or to send a list of the products you have stored to the email address you indicate). By participating in any promotional activity, you authorize us to process the personal data you have shared with us depending on the promotion and we may share it through various means such as social networks or the Platform itself. In each promotion in which you participate, you will be provided with the terms and conditions where we will provide you with more detailed information about the processing of your data. To circulate photos or images that you have shared publicly on the Platform or through our social media channels, provided that you have given us your explicit consent for this purpose
For marketing purposes, to deliver relevant website content and advertisements to you, and to measure and understand the effectiveness of the advertisements we display or to make suggestions to you about goods or services that may be of interest to you. In this case you may receive personalized offers and benefits, invitations to events, newsletters, personalized information about our products or services through various means (such as email or SMS). We may also provide you with this information via push notifications if you have activated it on your mobile device. Accordingly, please note that this data processing involves analyzing your profile as a user or customer to determine what your preferences are and therefore which products and services best suit your style when sending the information to you and based on your purchases and browsing history (i.e. depending on the products you clicked on), we will make suggestions for products that we think may be of interest to you. In any case, you have the right to withdraw your consent at any time and/or to object to this processing of your personal data, without any negative consequences for you.
Usability and quality analysis with data analysis tools in order to improve the website, products / services, our relationships with customers and their experiences. If you enter our Platform, we inform you that we will process your browsing data for analytical and statistical purposes, i.e. to understand how users interact with our Platform and thus enable us to introduce improvements to it. In addition, we sometimes conduct quality surveys and actions to know the degree of satisfaction of our customers and users and to identify those areas where we can improve.
In order to comply with our legal obligation and resolve or regulate legal claims that may arise in our relationship with each other: (i) legal proceedings, requests from legal and governmental authorities, (ii) claims for violation of the rights of third parties by any content, (iii) protection of the rights, property or personal safety, of users or the public, (iv) establishment or exercise of our legal rights or defense against legal claims, or (v) as otherwise is required by law.
To prevent and detect illegal acts. Necessary for our legitimate interests (to protect our business and our visitors and website visitors through fraud monitoring and suspicious transaction monitoring).
You can contact us in case you need clarification on the specific legal reason on which we rely in order to process your personal data.
The personal data entered by the user are stored in the www.telestarshop.gr database. By registering and/or submitting your personal data to our websites, you simultaneously consent to this data being used in accordance with this Privacy Statement. We use your personal data to respond to your requests. The user’s personal data is not published, it is not sold, it is not shared. In www.telestarshop.gr is part of our philosophy and our basic principle that we will not share your information with third parties for their own independent business or marketing purposes without your consent, as access to the files, which include the details of the data subjects, is limited solely to authorized persons, who have taken on the role of processors. When information is transmitted in accordance with the above, we limit the range of information disclosed to what is strictly necessary to achieve this purpose. In addition, given that some of our activities are carried out by third parties, we strive with contractual safeguards to ensure that your personal data is processed in a secure manner and fully compatible with this privacy policy.
In particular, and in order to facilitate the regulation of your purchases, we often need to share your personal data with third parties. Service providers and suppliers are third parties that provide services on our behalf and are bound by data processing agreements and are obliged to ensure confidentiality and data protection in accordance with the Data Protection Regulation. Service providers are contractually bound not to use your information in any other way than to help us provide you with the products and services provided by the www.telestarshop.gr We reserve the right to disclose your personal data to a third party to whom we reserve the right to choose to sell, transfer or merge parts of our business or assets. Alternatively, we reserve the right to acquire or merge with other businesses. In the event that there is a change in our business, the new owners have the right to use your personal data in the same way as set out in this privacy statement. We also reserve the right to disclose your personal data to a third party when you ask us to do so or when we consider it to be required by law.
In order to fulfill the purposes set out in the Privacy Policy, it is necessary to give access to your personal data to legal persons and third parties who provide us with support in the services we offer to you and that facilitate the provision of our services to you. and specifically to the following bodies:
Financial Institutions
Fraud detection and prevention agencies
Technology service providers,
Partners and providers of supply, transport and delivery services,
Service providers related to customer service and/or any third party that may perform the processing on our behalf.
Partners and service providers related to marketing and advertising.
Other third parties with your consent or at your request.
It excludes the availability of data to supervisory, municipal, judicial and prosecutorial authorities, at their request in order to respond to requests from the government or law enforcement agencies or when this is required by the provisions of applicable legislation, judicial provisions or state regulations.
As reflected in the Terms of Use of the website and the Cookies Policy, the services provided through the website are addressed to a general public. The www.telestarshop.gr understands the importance of protecting children’s personal data, especially in an online environment. Our website, products and services are aimed exclusively at people who are at least 17 years of age or older. Our policy is to never knowingly collect or keep data about any person under the age of 18, unless this is part of a commitment to provide professional services, we do not target children and we do not knowingly collect personal information from children under the age of 18. If you are under the age of 18, do not use or provide any information on this website or on any or through any of its features, do not register on the website, make no purchase through the website, and do not give any information about yourself to us, including your name, address, phone number or email address. However, as it is not always possible to determine the age of the persons who access and use our websites, we advise parents or legal guardians to contact us in case they notice the unauthorized provision of data by minors, so that they can exercise their rights such as the deletion of their data accordingly. If we find that we have collected personal data from a child under the age of 18, we will delete that information unless consent or authorisation has been given by the child’s guardian. If you believe that we may have information from or about a child under the age of 18, please contact us.
How long we keep the information we collect from you depends on the type of information. The information deemed necessary during your registration, such as name, surname and email, is retained for as long as your registration as a user persists and for as long as it is required by the nature of the service provided by the Company for the purposes specified in this Privacy Policy, with the express reservation of retention for as long as specified by the relevant legislation.
Regardless of how we process your data for the time strictly necessary to achieve the respective purpose, we will then keep it duly stored and protected for the period of time during which liability could arise from the processing, in accordance with the applicable legislation. As soon as the limitation period for each claim has expired, we will proceed to the deletion of the personal data.In every use we make every effort to keep your information secure. To determine the appropriate retention period for personal data, we consider the quantity, nature and sensitivity of the personal data, the potential risk of harm caused by unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, if we are able to fulfil those purposes by other means and the applicable legal obligations.
In some cases, you have the right to ask us to delete your data: please refer to the paragraph on the deletion request below for more information. In some cases, we reserve the right to anonymize your personal data (so that it cannot be associated with you) for research or statistical purposes, and in this case, we reserve the right to use this information indefinitely without further notice.
The period of storage of the data is decided on the basis of the following specific criteria depending on the case:
When processing is required as an obligation by provisions of the applicable legal framework, your personal data will be stored for as long as the relevant provisions require. Also, when it is necessary to comply with our legal or regulatory obligations, resolve disputes or strengthen the terms and conditions of use, we may retain some of your data as necessary, even if the account has been closed or there is no longer a need to provide our services to you.
When the processing is carried out to develop, fulfill and perform the purchase or service contract, we will process your data for the time necessary to manage the purchase of the products or services you have acquired, including any returns, complaints or claims related to the purchase of that product or service. Sometimes, we will only process the data until the moment you decide, as is the case with the payment (card) data that you have requested us to store for future purchases. In any case, your personal data are limited to what is strictly necessary for the achievement of these purposes, are accurate and are kept for a period of time determined by the purposes of processing, are protected by adequate security measures having already taken all the necessary technical and organizational measures for this purpose and are not transmitted to third countries, but to authorized employees of the Company for the purposes of providing the service in question.
In order to manage your registration as a user of the Platform, we will process your data for the time you remain a registered user (i.e. until you decide to unsubscribe).
Customer Service, we will process your data for as long as necessary to satisfy your request or request.
Marketing, we will process your data until you unsubscribe or cancel your newsletter subscription. If you participate in promotions, we will retain your data for a period of 6 months from the end of the activity.
Usability and quality analysis, we will process your data during the period during which we take an action or a specific quality survey, or until we anonymize your browsing data.
We will also retain your account data for as long as you keep it and have not requested its deletion. To the extent reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce the terms and conditions, we may retain some of your information as necessary, even after your account has expired, or we no longer need to provide you with our services.
We are committed to maintaining the confidentiality of your personal data and to ensuring that you can exercise your rights. The user has the ability at any time to be informed, to change or delete any data that is registered on our website with a simple notification / request through the e-mail which he/she stated during his/her registration. Every request of the person/subject is submitted to the www.telestarshop.gr to the e-mail address: [email protected] will respond to your request free of charge, without delay and in any case within one month of receipt of the request, except in exceptional cases, in which case the above deadline may be extended by two more months, if necessary, taking into account the complexity of the request or the number of requests. In case it is impossible to satisfy your request, the www.telestarshop.gr will inform you within one month of receipt of the request, of the relevant reasons and of the possibility to file a complaint with the Hellenic Data Protection Authority, as well as of your right to appeal before the competent judicial authorities. If your request is judged by the www.telestarshop.gr to be manifestly unfounded or excessive, it may impose a reasonable and proportionate fee, taking into account the administrative costs of meeting it, or refuse to act on your request.
Details of the Protection Officer: For any request related to the processing of personal data of your data, as above, please contact the Data Protection Officer (DPO) of the www.telestarshop.gr
Full Name: Athanasios Gkiourkas Phone: 6982447494
Email: [email protected]
Postal Address: Vasileos Irakliou 47 Thessaloniki
Any natural person whose data is processed by the www.telestarshop.gr enjoys the following rights in accordance with the Regulation relating to your personal data that we have stored at any time, in accordance with the applicable legislation and free of charge.
- Right to transparent information for the exercise of your rights (Article 12, 13, 14 GDPR), Right of access: (Article 15 GDPR)
- You have the right to be aware of and verify the lawfulness of the processing. Thus, you have the right to access the data and receive additional information about their processing. You have the right to know and confirm that the processing of your data is done in a lawful manner. If you have submitted personal data to our company, in most cases you have the right to reasonable access to this data in order to correct any inaccuracies. You may also request the modification or removal of information about you by contacting the www.telestarshop.gr and we will make all reasonable and practicable efforts to satisfy your request, as long as it complies with applicable law and professional standards.
- Right to rectification: (Article 16 GDPR) You have the right to correct, update or modify your personal data or by contacting our company at the above contact details in contact with the Data Protection Officer (DPO) at the above contact details.
- Right to erasure: (Article 17 of the GDPR). You have the right to submit a request to delete your personal data in any case but we note that this right is subject to certain restrictions. You can do this in order to protect your legitimate interests or even without justification. In cases such as, indicatively, when there is a contract, an obligation to process personal data imposed by law, a public interest, etc., this right is subject to specific restrictions or does not exist depending on the case.
- Right to restriction of processing: (Article 18 GDPR). You have the right to request a restriction of the processing of your personal data in the following cases: (a) when you question the accuracy of the personal data and until it is verified, (b) when you object to the deletion of personal data and request instead of deletion the restriction of their use, (c) when the personal data are not needed for the purposes of processing, but they are necessary for the foundation, exercise, support of legal claims, and (d) when you object to the processing and until it is verified that there are legitimate grounds that concern us and prevail over the reasons for which you object to the processing.
- Right to object to processing: (Article 21 GDPR). You have the right to object at any time to the processing of your personal data in cases where, as described above, it is necessary for the purposes of legitimate interests that we pursue as controllers, as well as to the processing for the purpose of direct marketing and consumer profiling.
- Right to Portability: You have the right to receive your personal data free of charge in a form that will allow you to access, use and process it with the commonly used processing methods. You also have the right to ask us, where technically possible, to transmit the data directly to another controller or a third party.We will provide you, or a third party you designate, with your personal data in a structured, common machine-readable form. This right only applies to automated information for which you have given your consent to use it in cases where we have used the information to enter into a contract with you.
- Right to withdraw your consent: (Article 7 GDPR). Right to withdraw your consent already given, i.e. to withdraw your consent freely at any time. The lawfulness of the processing of your data is not affected by the withdrawal of consent until the time you requested the revocation. In order to withdraw your consent, please contact the Data Protection Officer (DPO of the www.telestarshop.gr, at the above contact details.
- Right to lodge a complaint: In case it is proved that your personal data has been leaked by the www.telestarshop.gr resulting in material or non-material damage, you have the right to complain to the competent supervisory authority (Personal Data Protection Authority, www.dpa.gr, 1-3 Kifissias Avenue, P.C. 115 23, Athens, +30 210 6475600, +30 210 6475628, [email protected])
To exercise the above rights or if you have any questions about the privacy policy or if you need help in exercising or understanding the privacy options, please contact us at the e-mail address: [email protected] or write to us at: Venizelou 74 Thessaloniki
The www.telestarshop.gr is in continuous compliance with and compliance with the terms of the General Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of data and continuously makes every effort to comply with it. We want to keep your personal data safe, so we have put in place appropriate security measures to prevent accidental loss, use of, or access in an unauthorized manner, modification or sharing, using procedural and technical safeguards, including password checks and the “firewall.” We also ensure that only people associated with the business can access your data, including employees, agents, suppliers and other third parties. They will only process your personal data in accordance with our instructions and are subject to a duty of confidentiality.
It takes all necessary technical and organizational measures that are appropriate for the security and integrity of personal data in order to ensure an adequate and satisfactory level of security suitable for dealing with the risks to prevent accidental loss, misuse or destruction and unauthorized and / or illegal access to them, their disclosure, use, modification or disclosure and to provide the best possible protection of the data it stores and prevent malicious eavesdropping and leaks.
For this purpose all electronic monetary transactions carried out on our website are protected by our encryption technology. We store all the personal data you provide on the secure (password-protected and firewall-protected) servers but although we will do our best to protect your personal data we cannot guarantee the absolute security of the data moving over the internet and for this reason you are responsible for keeping the password you use confidential; we will not ask you for your password until you log in to our website. Besides, within the framework of our capabilities, access to your personal data is limited to those who need to become aware of them.
To this end, if any visitor/user becomes aware of any illegal, malicious, inappropriate or unlawful use of personal data, it undertakes the obligation to notify the fact directly to the company.
The www.telestarshop.gr may unilaterally amend this Privacy Statement in order to comply with applicable personal data protection practices and reflect changes in accordance with applicable law or for operational purposes. When we make changes to this statement, we will update the “update date” at the bottom of this page. Please refer to this Policy at regular intervals in order to check the Date of Application of this Policy in order to be informed about how the www.telestarshop.gr protects your data. Any revision will be implemented as soon as we post the revised Policy. If there are material changes to this Policy or our information practices change in the future, we will notify you by making the changes public on our website.If we make material changes to this Policy that extend our rights to use the personal data we have already collected from you, we will notify you and provide you with an option for the future use of this data. If we want to use your personal data in a way that we have not previously specified and for a different purpose, we will contact you for information on how the law allows us to do so and, if necessary, we will ask for your consent.
The revised privacy statement will be effective from the date of its publication/posting on our company’s website.
Our website may include links to third-party websites, discrete embedded websites (microsites), add-ons and applications. We may provide links to a number of other websites that we believe may provide you with useful information and services. However, these websites may not follow the same privacy policies. If you choose or enable these links you grant the right to third parties to collect or share data about you.Once you use these links to leave our website, we recommend that you read the privacy notice of each website you visit. We do not control third-party websites, and those websites are not governed by this privacy statement, and we are not responsible for their own privacy statements. In the case of additional services provided to you by third parties through the booking process, you should be aware that the www.telestarshop.gr may be the processor on behalf of these third parties. Therefore, whenever you use these links or microsites or when you leave our website, we recommend that you read the privacy statement of these third parties.
Our servers, which store and protect your information, are located within the European Economic Area (EEA). Whenever we transfer your personal data outside the EEA, we ensure a similar degree of protection for it, ensuring that one of the following protection measures is implemented:
We will only transfer your personal data to countries that the European Commission considers to provide an adequate level of protection for personal data. For more information, see the European Commission: Adequacy of personal data protection in non-EU countries.
Where we use specific service providers, we reserve the right to use specific contracts approved by the European Union, which provide personal data with the same protection as they have in Europe. For more information, please refer to the European Commission: Model contracts for the transfer of personal data to third countries.
Where we use providers based in the United States of America, we reserve the right to transfer data to them if we participate in the Privacy Shield which requires them to provide similar protection for personal data shared between the Europe and the U.S.
For more information, see the European Commission: EU-US Privacy Shield. Please contact us for any clarification on the specific mechanism used by us when transferring your personal data outside the European Economic Area.
We offer features or services that require us to process the personal data of a third party that you provide to us, such as in the case of activating and sending the Gift Cheque or managing the request for a Gift Check. If you provide us with third-party personal data, you warrant that you have informed them of the purposes and manner in which we should process their personal data.
Our website uses “cookie” and “webbeacon” technologies. We use cookies and webbeacons to distinguish you from other visitors, to record your IP address and how you use our website, and to identify the website from which you logged into our website. This information is used to fulfill our obligations as defined by contracts with our business partners, but also to help us provide you with better services by improving the design of the website, as well as our products, services and promotions. In no other way do we record information about how you use other websites. Non-personal data or anonymized/pseudonymised information obtained through cookies and webbeacons may be shared or received by service providers on our behalf.
A cookie is a small data file that is placed on your computer’s hard drive when you visit a website. A “session cookie” expires as soon as you complete your session (i.e. when you close your browser). A “persistent cookie” stores information on the hard drive, so that when you complete the session and return to the same website at a later time, the cookie information is still available. A webbeacon is a small piece of code that represents a clear graphical image and is used in conjunction with a cookie.
When you visit our website, we reserve the right to use both a session cookie and a persistent cookie. This cookie placed by the www.telestarshop.gr may contain information (such as a unique user ID) that is used to record your use of our website and in some cases record your email address. Your email address is only stored in this cookie. The webbeacon enables us to record certain types of information about actions taken when visiting a website, such as a visitor’s cookie number, the time, date, duration and number of page views, a description of the page on which the webbeacon is placed, and the details of products or services purchased by the user.
We may also use Flash cookies (Locally Stored Objects) or other similar technologies. A Flash cookie is a small data file that is placed on a computer through Adobe Flash technology that may have already been installed on your computer or uploaded by you to your computer.
We use these technologies to personalize and enrich your experience on our website, to facilitate processes, to personalize and store your settings. Flash cookies can help visitors to our website to set, for example, their preferences regarding the upload size of a video file. They help us improve our websites by figuring out which points are of most interest to customers. We do not use Flash cookies for promotions or behavioral-based advertising. Flash cookies differ from browser cookies and the cookie management tools provided by your browser do not remove Flash cookies. If you disable Flash cookies or other similar technologies, it is possible that you do not have access to certain features and services that make your experience on the website more efficient and enjoyable.
You have the option to disable cookies at any time through your browser’s choices, but if you do, we will not be able to record your purchases or allow you to make a purchase from our website. In addition, we will not be able to identify you as a registered user so that you can access your account information.
Furthermore, we inform you that you reserve the right to lodge a complaint at any time with the supervisory authority of your country regarding data protection issues. In Greece, this authority is the Hellenic Data Protection Authority and for the authority’s competence and how to lodge a complaint, you can visit its website (www.dpa.gr). We would, however, appreciate if we were given the opportunity to jointly manage your concerns before you approach the data protection authority, so please contact us initially using the contact details listed above.
To help you make the most of the experience of the www.telestarshop.gr it is important that your personal data is accurate and up to date. We hereby ask you to inform us in case your personal data changes during your relationship with us. We reserve the right to request certain information from you in order to confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a protection measure that ensures that personal data are not disclosed to any person who has no right to receive it. We also reserve the right to contact you for more information about your request in order to reduce the response time.
For any clarification regarding this privacy statement, including any request to exercise your legal rights, please contact us at the above information.
Last updated: February 2022
